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Opinion please

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goreyflyer:
Hi all
I'm looking for some feedback, an opinion or from the correct retail standards point of view.

I have been in contact with a uk retailer who stocked a particular model plane I've always liked and there was also a dealer in Germany who also stocked the same model.

The price including delivery from Germany was ?338.00

I contacted the reatailer in the Uk who informed me he "thinks" the kit was ?221.00 (sterling).

He contacted the supplier for me for a correct price and shipping costs to Ireland
Which he confirmed the kit was ?221.00 plus ?70.00 delivery a total of ?291.00 or ?344.00 euros.

Emails confirm the two times that the price of ?221.00 quoted.

As I'm from over there! I thought I would support a uk bassed shop and place my order. Payment with visa debit card.
Today he called me...
Good news the plane is on the way but I priced the model incorrectly and it's another ?100.00 sterling
I have explained that if I would have known this I would have never ordered from him and gone to The German retailer.
He has admitted over the phone it's his mistake.

But I find the idea of now having to pay him ?100 extra a little smart for his mistake.

I realise we all make mistakes, or this is a bit of a scam he may be pulling.

Thoughts please.
Rob

Happy Days:
Citizens Advise Center would be a good place to start with this I think Rob.

I believe you'll find that it will all come down to how the confirmation email was worded. If 221 was a 'Quote' than that is the highest price the seller can charge you for the item.
If 221 was an 'Estimate', then the final price can be higher.

Good luck 'ol fruit

Keith

goreyflyer:
Hello handsome

As per the email.


"Robert

The pc 21 is ?221.00 plus delivery of ?70"

So to me that's not a quote now but a confirmed price.

He has admitted it's his fault, but I don't really see why I should now have to pay an additional ?100 for his mistake??!?!?

Rob

Happy Days:
Hi Sexy,

I assume his admission of fault was only verbal, however if you've quoted exactly as per your last post I'd say you've got him by the "short & curlies." ie he's offered you the model for a specific price. Therefore it's his mistake = he pays for his mistake.
Sweet and simple,..... just like me! ;D

k.

Fred:
AAwww Keith, are you seeing someone else! :(

Anyway, that sound fishy to me! And 100? is quiet a mistake as well. Would be curious what is the amount on the bill in the box.
If it says 344?, well, that's it. You paid what is on the bill, end of story.

You can send it back also, he must pay for it (European law if you return it within 7 days), but you will need to ask the money upfront, as he might refund it without the shipping cost, and you end up at loss!
Tricky one I have to say. I would get the package, check the bill, and take it from here.

On a side note, I have to say, and unfortunately, I very very rarely order anything from the UK. Last time I did, they tried to get me on shipping (International shipping... For Ireland, when an European shipping was available... Excuse was Ireland was an Island... No sh#t Sherlock! So I had to pay triple. I get anything shipped from Germany, Italy, France at a fraction of the cost from anywhere in the UK).

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