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Author Topic: /!\ PLEASE READ IF YOU ARE A TOPMODEL CUSTOMER  (Read 9048 times)

Fred

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/!\ PLEASE READ IF YOU ARE A TOPMODEL CUSTOMER
« on: May 07, 2011, 19:17:59 PM »
Important information, still under investigation.
It came to my attention yesterday that it is almost certain that the Topmodel Credit Card database has been hacked!

So far, there are for a few thousand of euros that has been debited from custmer's cc, so if you have bought stuff on the Topmodel website, and paid by cc, please check that no weird transactions are being made on your cc.
If so, cancel your CC and talk to the bank / Guards to have your money refunded etc etc.

Amounts so far, goes from 10 to 4000 euros, and can be for any sort of paiements! (Ryanair, mobile phones, supermarkets etc etc)

Please forward this to clubs, forums etc.

So far, Topmodel are not aware of any hacking, but the "source" seems to be them. Investigations continue, and I will let you know if there is any developpements.

Fred
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Alan_Perse

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« Reply #1 on: May 08, 2011, 18:21:35 PM »
Hi Fred.
Thanks for the warning. I think I may have been caught out by this. I bought a Graupner windsock from Topmodel about a month ago. I checked my credit card statement on Monday and found a weird transaction to some company that supplies diving equipment. Luckily it wasn't for much. The card is now cancelled, waiting for my new one.
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Happy Days

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« Reply #2 on: May 08, 2011, 19:05:56 PM »
Thanks for the warning Fred. I’ve just checked my cc account and it also has had an illegal transaction of 451 euro make to a company in Paris. :evil:

They’re buggers these people aren’t they :twisted:

keith
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Fred

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« Reply #3 on: May 08, 2011, 19:21:53 PM »
Not too sure how it works here, but you should be able to have the money refunded to your account (in France it's automatic and only take a day or two for a full refund).
European law I believe.

I let you know as soon as I have more informations, but in the mean time, send that to as many people as you can!
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IceWind

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« Reply #4 on: May 09, 2011, 00:53:34 AM »
Thanks for que warning Fred.
I'm not a custommer from TopModel (at least recently, last time was years ago) but I've spread the word to Portugal.

As for CC refunds, and unfortunatly I know this, with banks in Portugal they ask to fill a claim form for every transation made and after they'll refund you but takes some time.
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JohnPearson

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« Reply #5 on: May 09, 2011, 12:59:42 PM »
Thanks for the warning Fred. I have never used this model supplier but have seen their website. As for refunds on the CC, I had my card details hacked last year and lost over £1000.00. I got the card stopped and spoke to the card provider, who looked into the incident very quickly. The money which was taken out of my account, was refunded the next month. Check all your accounts and inform your bank that your CC has been hacked!! ASAP
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Alan_Perse

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« Reply #6 on: May 09, 2011, 13:55:45 PM »
I did that. But the bank said they will have to investigate it, which may take two or three weeks. Not sure if they will give me the money back. Luckily it was not too much.
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Fred

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« Reply #7 on: May 09, 2011, 14:30:51 PM »
No problemo :)
Still no "new" news on that one.. I'll let you all know as soon as I have some.

Alan, talk to your bank, they must refund first...Investigation comes after, this is the European law, and they must comply (bloody bankers!  :twisted: ), but you need to go to the guards first.
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Happy Days

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« Reply #8 on: May 09, 2011, 15:26:36 PM »
Like you Alan, I have been told by my (English) credit card company that I must fill in some forms so that they can “investigate”(  :roll: ) my claim of unauthorized use.

They say the money will be refunded within 30 days of the completed form being received by the CC company.

I am sure this process must be a very ‘well oiled machine.’ I understand that credit card fraud is a very common form of theft these days.

Once again, thanks for the tip off Fred. :clap:

Keith
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Alan_Perse

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« Reply #9 on: May 13, 2011, 10:32:49 AM »
Just an update Lads, I got the refund  :D  :D . Much quicker than they said it would take.
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johnfireball

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« Reply #10 on: September 01, 2011, 00:41:21 AM »
Hi alll,
        Is this top models the same shop as west wales models. Thinking of ordering a kit from same. Have paypal accounts been hacked or is it credit card payment only?
Thanks,
John.
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Fred

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« Reply #11 on: September 01, 2011, 07:52:33 AM »
Hi John,

No, not the same shop at all.
Only credit card paiements were hacked for Topmodel. Only if you bought something with them in the last 2 years or so.
If you are a new customer, no worries, they don't store data anymore (well, that's what they said anyway...)
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johnfireball

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« Reply #12 on: September 01, 2011, 23:30:35 PM »
Hi Fred,
          Sorry for confusion, when I googled west wales models top models came up with their name. Apparently they sell topmodel products.
Thanks
John.
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