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« on: January 20, 2017, 22:43:27 PM »
Hi all
I'm looking for some feedback, an opinion or from the correct retail standards point of view.
I have been in contact with a uk retailer who stocked a particular model plane I've always liked and there was also a dealer in Germany who also stocked the same model.
The price including delivery from Germany was ?338.00
I contacted the reatailer in the Uk who informed me he "thinks" the kit was ?221.00 (sterling).
He contacted the supplier for me for a correct price and shipping costs to Ireland
Which he confirmed the kit was ?221.00 plus ?70.00 delivery a total of ?291.00 or ?344.00 euros.
Emails confirm the two times that the price of ?221.00 quoted.
As I'm from over there! I thought I would support a uk bassed shop and place my order. Payment with visa debit card.
Today he called me...
Good news the plane is on the way but I priced the model incorrectly and it's another ?100.00 sterling
I have explained that if I would have known this I would have never ordered from him and gone to The German retailer.
He has admitted over the phone it's his mistake.
But I find the idea of now having to pay him ?100 extra a little smart for his mistake.
I realise we all make mistakes, or this is a bit of a scam he may be pulling.
Thoughts please.
Rob